Privacy Policy

1. Introduction

GenBI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Business Intelligence platform.

Please read this Privacy Policy carefully. By using GenBI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (company name, job title, phone number)
• Billing information (credit card details, billing address)
• Communication preferences

2.2 Data Sources and Business Data

When you connect data sources to GenBI, we may access and process:

• Database connection credentials (encrypted)
• Spreadsheet and file data
• API credentials and tokens
• Query results and analytics data
• Dashboard configurations and visualizations

2.3 Usage Information

We automatically collect certain information about your device and usage of the Service:

• Log data (IP address, browser type, operating system)
• Device information (device type, unique device identifiers)
• Usage patterns (features used, time spent, interactions)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your data queries and generate insights
• Create and manage your dashboards and visualizations
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Process payments and prevent fraud
• Monitor and analyze usage patterns and trends
• Personalize your experience with the Service
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure data centers with physical security controls
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share specific information

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured format
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@genbi.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. You can control cookies through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how visitors use the Service
• Preference Cookies: Remember your settings and preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

GenBI is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: